Privacy Policy

How we use and share information

Personal information is generally used to operate the website and provide the services you request. This includes creating and administering your account, processing transactions, maintaining account security, responding to enquiries and communicating important service information. We may also use information to understand website performance and improve the player experience.

Common purposes

• Managing account registration, login, account settings and player preferences.
• Carrying out identity, age, eligibility, security and anti-fraud checks.
• Processing deposits, withdrawals and other account transactions, and keeping appropriate transaction records.
• Providing customer support, investigating complaints and resolving technical or account-related issues.
• Detecting and preventing fraud, money laundering, abuse, unauthorised access and other harmful or unlawful activity.
• Sending service messages, security alerts and other communications needed to administer an account.
• Sending marketing communications where permitted and where you have chosen to receive them, subject to your ability to opt out.
• Meeting legal, regulatory, accounting, risk management and responsible gambling obligations that apply to the service.
• Monitoring, testing and improving website functionality, security, content and performance.

Information may be shared with carefully selected service providers that perform functions on our behalf, such as payment processing, verification, fraud prevention, technology hosting, analytics, communications and customer support. These providers should receive only the information reasonably needed for their role and are expected to handle it securely and lawfully.

Information may also be disclosed where reasonably necessary to protect players, Mbit Casino or other people, to investigate suspected misuse, to enforce applicable terms, or to respond to a lawful request from an authorised body. We do not use personal information for unrelated purposes without a lawful basis or appropriate notice. Where marketing is involved, you can change your preferences or withdraw your consent.

Retention and your privacy rights

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, to provide the service, resolve disputes, protect the website, maintain accurate records and meet legal or compliance requirements. Some records must be kept for a period required by law even after an account is closed. The length of retention depends on the type of information and the reason it was collected.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled so that it is no longer linked to an identifiable person, subject to any continuing legal or security requirements. Closing an account does not automatically mean that every record can be removed immediately.

Requests about your information

Depending on your circumstances and the privacy rules that apply to you, you may be able to ask us to access the personal information we hold about you, correct information that is inaccurate or incomplete, or delete information that is no longer needed. You may also be able to object to certain uses, request a restriction of processing, or ask for information to be provided in a usable format where those rights apply.

• To request access to your personal information, email support@mbitcasino.wtf.
• To ask for incorrect or incomplete information to be corrected, email support@mbitcasino.wtf and describe the information that needs updating.
• To request deletion of your data, email support@mbitcasino.wtf. Some information may need to be retained where required for legal, security, dispute or record-keeping purposes.
• To withdraw consent to marketing, email support@mbitcasino.wtf or use the unsubscribe option in a marketing message where one is provided.
• To raise a question about the handling of your information, email support@mbitcasino.wtf with enough detail for the request to be understood.

For security, we may need to verify your identity before completing a data request. We may ask for additional information to make sure that a request is genuine and relates to the correct account. We will aim to respond within a reasonable period and may explain if a request cannot be completed in full, for example because information must be retained or disclosure would affect another person’s rights.

Withdrawing consent to marketing does not affect processing that was carried out before the withdrawal. You may still receive essential account, security or service messages where those communications are needed to operate your account or meet an obligation.